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Reception and examination of the product

Upon receipt of a package you must immediately check its condition. Once you have acknowledged receipt of the product by signing, you will have certified receipt of the package in good condition, and any damage to the product resulting from its transport will not be eligible for this return and refund policy.

Return of a product damaged in transport

If, upon delivery, you have any reasonable doubt that the product may have been damaged in transit, refuse it to the carrier, stating the reason, and contact us within 24 hours of receipt at info@bijouterielepage.com . We will inspect the package as soon as it is returned to us. If no damage is found, the product will be returned to you in new packaging, at no additional cost. If the product has indeed been damaged, a new product will be shipped to you at no additional cost.

The product delivered is not the one that was ordered

If the product you received does not match the one you ordered, you must notify us within 24 hours of delivery of the product and you will then have 15 days to return it to us. We will cover the return costs and exchange the product, provided that the following return conditions are met:

The product, with proof of purchase, must be returned in its original packaging and in the same condition as when it was delivered. The Bijouterie Lepage team reserves the right to refuse any exchange if any of the return conditions are not respected.

The delivered product is defective

If the product you ordered is defective, you will have 15 days to return it to us. To do this, within 24 hours of receiving your package, you must contact us by email at info@bijouterielepage.com . informing us that the delivered product is defective. You must return it in its original packaging and in the same condition as when it was delivered to you, including all its parts, accessories and accompanying documentation. The product must not have been worn. You will then obtain the appropriate information on the return procedure including a prepaid transport badge and a return authorization number. Please note that return authorization numbers are only valid for a period of 14 days from the date of issue. It is your responsibility to ensure that we receive your package before this period expires, otherwise your return will be refused.

IMPORTANT : Any package returned to Bijouterie Lepage without the clear inscription of the valid and corresponding return authorization number will be refused. You will then have to reimburse the return costs incurred and cover the reshipping costs.

If the product has a defect, due to abnormal or abusive use, the Bijouterie Lepage team may refuse the return and no refund will be granted. However, with your agreement and at your expense, the Bijouterie Lepage team may repair the product and return it to you. Before the product is reshipped, you may have to bear the repair costs, return costs and reshipping costs.

All returns must be sent to the following address:

Lepage Jewelry
c/o Bijouterie Lepage
444 St-Jérôme Avenue, Matane (Quebec), Canada, G4W 3B5

*** Your jewelry must be accompanied by your proof of purchase.

Applicable Laws and Jurisdiction — These General Terms and Conditions of Purchase are governed by and interpreted in accordance with the laws of the Province of Quebec. Regardless of where you access the Bijouterie Lepage website to make an online purchase, you agree that only the courts located in the judicial district of Matane, in which the company is domiciled, will have jurisdiction to hear any legal action or claim based on any of the provisions of these General Terms and Conditions of Purchase, in whole or in part and directly or indirectly.

Our online sales policy

Bijouterie Lepage is a company that offers, online, jewelry of its design (Pier Joaillerie) as well as imported jewelry and watches.

It offers jewelry items for sale in Quebec, Canada, the United States and internationally through the website http://www.bijouterielepage.com

We guarantee the quality of our products and your satisfaction.

We guarantee customer satisfaction. If you are not satisfied with your purchase, an exchange for another item or a credit is allowed under certain conditions (see the 15-day Satisfaction Guarantee, above). No refunds.

General conditions

Online purchases are subject to these general terms and conditions of purchase which establish the rights and obligations of Bijouterie Lepage and the customer. The customer acknowledges having read and accepted these general terms and conditions of purchase before placing orders and purchasing Bijouterie Lepage products online. The general terms and conditions of purchase come into effect when the customer confirms his or her order.

Bijouterie Lepage reserves the right to limit the quantities available for online purchase of its products and to cancel any order, whatever the reason; in this case, the customer will be informed by email or telephone and a full refund will be made.

These general conditions only apply to purchases made online and do not in any way replace the conditions of any other agreement concluded between Bijouterie Lepage and the customer concerning the products purchased.

Price

The prices displayed on the Bijouterie Lepage website are valid for online purchases only. Prices are indicated in Canadian dollars and do not include taxes. They are valid at the time the customer confirms their order. They may be modified without notice.

The customer may occasionally benefit from discounts or promotional offers. These discounts or offers are announced on the Bijouterie Lepage website and are only valid for the period indicated and subject to available stock. The following are not included in the prices: sales taxes and delivery charges.

Payment

Your order is payable by Visa, MasterCard, American Express, Google Pay, Apple Pay, Shop Pay, via the secure Paypal site, etc.

Authorization from your card issuer or Internet payment provider is required at the time of ordering for the amount of the order. In the absence of such authorization, Bijouterie Lepage reserves the right to cancel the order without notice and without any liability or obligation on its part.